CUSTOMIZED SOLUTIONS.
The customized complete solution for you. Your Trust Services are hosted in our data centers so that you can focus on your core business.
MANAGED SERVICES PREMIUM
MANAGED SERVICES PREMIUM+PLUS
CONTACT CHANNELS
Support phone (8x5)
Support phone (8x5)
Premium Support Portal
Premium Support Portal
On-Call duty (24x7) via call center
SERVICES
CRYPTAS product maintenance
CRYPTAS product maintenance
Provisioning of patches, updates, upgrades and new realeases (within Managed Service)
Provisioning of patches, updates, upgrades and new realeases (within Managed Service)
Incident / Problem Management and Information Requests
Incident / Problem Management and Information Requests
Access to Premium Support Portal for defined QP (Qualified Person)
Access to Premium Support Portal for defined QP (Qualified Person)
Support for installation of patches and updates, if required
Support for installation of patches and updates, if required
Quality assurance measures prior to the provisioning of patches and updates as stated in the Support Agreement
Quality assurance measures prior to the provisioning of patches and updates as stated in the Support Agreement
24 x 7 coverage of critical incidents (Severity Level 1) via on-call duty team
REACTION TIME DURING SERVICE HOURS (9am-5pm) CET
Severity Level 1: 1 h
Severity Level 1: 1 h (24x7)
Severity Level 2: 4 h
Severity Level 2: 4 h
Severity Level 3: 8 h
Severity Level 3: 8 h
Severity Level 4: 3 business days
Severity Level 4: 3 business days
OPERATING HOURS
24x7 (except maintenance windows)
24x7 (except maintenance windows)
SERVICE AVAILABLITY
99,0 %
99,9% (only with HA configuration)
RECOVERY POINT OBJECTIVE
< 24 hours /dependent on service type
< 4 hours /dependent on service type
RECOVERY TIME OBJECTIVE
< 24 hours /dependent on service type
< 12 hours /dependent on service type
Do you have any questions or need more information?